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FAQs

Thank you for visiting our website. Below is a list of questions frequently asked by our viewers. If you can't find what you're looking for, please send us a message via the Contact page.

Who owns CBeebies?
CBeebies Australia & New Zealand is wholly owned by BBC Studios and operated locally in Australia.
What is CBeebies?
CBeebies Australia & New Zealand is a commercial free preschool channel aimed at children six years and younger. CBeebies is available on Foxtel and Fetch in Australia, and Sky in New Zealand
Who do I contact if I am experiencing a technical difficulty?
Please contact your provider either Foxtel or Fetch or if you're in New Zealand contact Sky.
How can I contact CBeebies in the UK?
CBeebies is operated internationally by BBC Studios, the commercial arm of the BBC. If you have feedback or questions relating to the channel in the UK, you should contact the BBC directly via their website http://www.bbc.co.uk/feedback/. The CBeebies section of the BBC website, including programme details and games, is www.bbc.co.uk/cbeebies
Can you explain why you repeat programmes?
For our target audience of children six years and younger repetition is an important part of our schedule. It brings with it a routine that children can follow and understand. And although we may play the same programme more than once in a day, it will not be the same episode.
Can I request a programme?
If there is a certain programme you would like to see on CBeebies please feel free contact us with your suggestions.
Where can I find the winners of CBeebies competitions?
We contact our competition winners by telephone. We also list competition winners on our website and on our Facebook page.
I am outside of the UK, why can I no longer access www.bbc.co.uk/cbeebies?
The BBC does not currently make the CBBC and CBeebies websites available outside of the UK; these websites are for licence fee payers living in the UK only. The BBC have recently Geo Blocked the websites to comply with legal obligations to brand licensing partners and are aware that the recent change has affected some people living outside of the UK.